Report a claim, request a policy change, inquire about a policy and more. Our customer care center is dedicated to extend our service to our customers 24 hours a day, 7 days a week. Your time is valuable, and we our committed to providing our customers the resources to tend to their insurance needs at their convenience.

Testimonials

Excellent

Based on 279 reviews

Citizen's Insurance had handed off my condo homeowner's insurance to another company just before my annual renewal. My Sena Group insurance agent, Renee Mitchell, thought she could find something better and did. Her hard work and knowing what my needs were have saved me several hundred dollars this coming year. Thanks Renee!

Diane Silversmith

I’ve been with the Sena group for my homeowners insurance for many years. Today I was assisted by Jessica Jividen Who was excellent in informing me about different aspects of auto and umbrella Insurance That I was unaware of. I would Highly recommend her and this agency.

Velene Smith

Having Ramon Labrador as my insurance agent has been the best choice for my business. As a small business owner, policy renewals often get overlooked.
Ramon not only sends emails as a reminder but will constantly call to make sure that the deadlines and payments are in within a timely manner.
I cannot begin to express how appreciative I am of his professionalism and dedication to his job.
Thanks Ramon.

Hilda Russell

The Sena Group has taken care of my homeowners and windstorm insurance for years. They are always willing to go the extra mile to obtain the best rate possible. My personal insurance agent, Cristiane Machado, has been invaluable in helping me navigate through any changes that have occurred and I would not hesitate to recommend The Sena Group.

Adrianne Roberts

I've been a client of Sena for many years. I've been working with Renee Mitchell most of that time. She has been very professional, helpful, and responsive. She either answers the phone or returns calls promptly. Her advice for both my auto and home insurance has been invaluable. I highly recommend using this Independent agency.

Deb C

I’ve had the pleasure of working with my insurance agent Alicia Booth for quite some time, and I couldn’t be more impressed with the level of service and care I have received by her. She is incredibly knowledgeable, patient and genuinely committed to helping me understand my options and I feel confident in my coverage of my home and auto.

Whether I have a quick question or needed detailed guidance she has always responded promptly and thoroughly. She always takes the time to explain everything in a way that is easy to understand with options.

It is very clear she truly cares about finding the best solutions and quotes and saving me money.

I feel fully supported and well protected and covered thanks to her professionalism and expertise.

I highly recommend this company for all insurance needs! They will get you the best quote! Ask for Alicia Booth! She is absolutely the best agent who always goes above and beyond for her clients!

Linda Traxler

I have been a thankful and satisfied customer with John Sena Group for 40 years now. Recently, my Homeowner's shot up to a cumbersome amount. The representative, Cris Machado, worked promptly with me to notify underwiriters of adjustments needed to modify my premium. She exceeded my expectations. I did not sacrifice any protection and I feel secure knowing that the Sena Group has my back. Thank you Sena Group, and particularly Cris, for and incredibly responsive, excellent service, and great rates.

WARD PARKER

We've been a happy client of the Sena Group for 24 years. One of the reasons is their great customer service. Case in point: Alicia Booth, our Personal Lines Account Manager, who has been our steadfast partner for a long time. She is amazingly responsive, incredibly knowledgeable, and eager to help us find the most cost-effective products for our needs. I can't count how many times I've called her with requests for coverage, changes, or even stupid questions, and she's always quick and pleasant with help and answers. We have several policies with the Sena Group, and thanks to Alicia, we have no worries or anxieties, just feelings of confidence and appreciation. Thank you!

Olivia Gentilini

Jessica Jividen always takes the time to walk me through the policies and process during the selection and has been invaluable to my home and flood insurance purchases.

She is patient and resourceful in making sure that the results match my needs and that I feel comfortable every step of the way. Her follow ups are timely, professional and personal.

I am genuinely thankful she is my agent!

Joseph Gliatta

I’ve had the pleasure of working with the Sena Group Insurance for over 15 years, and I cannot speak highly enough about their service. In particular, Serge Uson has been incredibly responsive and always willing to help—qualities that are rare to find in any service organization today. His consistency, professionalism, and dedication make navigating insurance simple and stress-free. It’s almost impossible these days to get such quick, thorough, and caring responses, and Serge has delivered them time and again. Truly outstanding service.

Dear Sena agency,

Thank you for always giving me value and peace of mind with my insurance needs. It was a blessed day when I called your office many years ago. I have remainee faithful to you and you have remained faithful to me.

Here’s hoping for a great spring and summer and turning the corner on this pandemic.

It was so nice and refreshing to see a note of gratitude from a business that cares about their clients.

Very truly yours,
Linda K Traxler

Hi Beth,

I want to let you know about my recent encounter with Sheila Jones. Until yesterday my car had been covered by State Farm, but once again they bumped up my rate, and that was one too many increases.

I’ve been with Sena for years, going back to Pat Macik. I don’t remember why I changed my auto insurance from Sena, but speaking to my good friend Kent about who he uses, he said call Sena about Progressive Insurance.

I’m so grateful Sheila answered my call because before the end of the day everything was in order to begin coverage with Progressive on April 19! I’m paid for six months with the resulting discount, State Farm is notified of the cancellation, and I’m a really happy camper!

Sheila is so proficient and easy to work with. She’s really a treasure to your company, and I’ll always be quick to recommend her and The Sena Group.

Thank you for the outstanding service I got from Sheila Jones.

With gratitude,

B K

Stella has been wonderful getting better coverage for less money. She found a new policy for our auto and for our home. Our auto premium is now half of what we were paying! The homeowners policy offers more coverage for less money. Stella worked closely with us explaining everything and keeping us abreast of possible policy enhancements.

We recommended Stella to our Florida friends and relatives and will also let people on a local email blast know how impressed we are with Stella and her work.

What a lovely person and professional employee you have in Stella Fasitta.

Joan

Good morning Beth!

I hope this finds you well. We are homeowner policy holders with Florida Peninsula. I just want to take a minute to share my gratitude for all of the urgent assistance from Sheila!

She’s been awesome with all of the needs we’ve incurred as a result of our mortgage company transition and the peace of mind we have as a result of her efforts and professionalism are sincerely appreciated!

Best wishes,
Nicole & Tony

Boca office

6501 Congress Ave., Ste. 100
Boca Raton, Fl 33487

Phone:561-391-4661
Toll Free:800-393-4661
Fax:561-338-6551

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Broward Office

Miriam Trujillo
2719 Hollywood Blvd. Suite A-1126
Hollywood, FL 33020

Phone:954-300-5052
Fax:954-337-2271

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North Dade Office

Guillermo “Bill” Torres, Agent
6171 Miami Lakes Drive
Hialeah, FL 33014

Phone:305-823-4086
Fax:305-823-4064

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South Dade Office

Ricardo Gonzalez, Agent
306 Alcazar Avenue Suite 303-A
Coral Gables ,Florida 33134

Phone:305-254-6366
Fax:305-254-9278

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